Field Service Engineer (GC, GCMS, HPLC, LCMS)
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
FIELD SERVICE ENGINEER (GC, GCMS, HPLC, LCMS)
Job Description
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Qualifications
Post Secondary Degree or Diploma or equivalent within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar, or relevant work experience.
2+ years experience with GC GCMS, LCMS (e.g. TQ), in a similar position or experience as an end user.
Experience with troubleshooting and problem solving.
Experience with Agilent solutions is desired but not essential.
Verbal and written communication is clear, respectful and timely.
You enjoy travelling and visiting customers.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
- Option to Work Remote: Yes
- Travel Required: 25% of the Time
- Schedule: Full time
- Shift: Day
- Duration: No End Date
- Job Function: Services & Support
