Service Specialist Mass Spectrometers

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

MASS SPEC SERVICE SPECIALIST I

WHAT CAN SHIMADZU OFFER YOU?

• Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.

• Competitive Compensation: Day 1 Benefits and competitive salary.

• Retirement Benefits: Matching 401K and a Profit-Sharing Program.

• Health Benefits: Flexible Spending/Health Savings Accounts.

• Performance Bonuses: Variable Pay Plan for commission and incentive roles.

• Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.

• Education: Tuition Assistance Program for both graduate and undergraduate levels.

• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.

• Well-being: Comprehensive Corporate Wellness Program.

• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!

• Professional Growth: Clear pathways for Career, Leadership, and Personal Development.

• Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.

• For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

The individual in this position is responsible for a wide variety of service-related support functions including, but not limited to, the repair, maintenance, and installation of assigned products. Additionally, responsibilities include the training and support of field and less experienced personnel as well as other related duties that may be assigned from time to time.

This position is responsible for the repair, maintenance, and installation of assigned products sold by Shimadzu Scientific Instruments anywhere within our market area as required.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

1. Repairing, maintaining, and installing those products sold by Shimadzu Scientific Instruments Inc. or its authorized representatives or suppliers anywhere within the company’s market area. (daily)

2. Providing technical training to customers, service, and technical support personnel. (daily)

3. Accurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations. (Weekly)

4. Developing of preventative maintenance procedures for Shimadzu Products as required. (weekly)

5. The review of parts usage and recommendation of repair parts stocking levels for assigned products. (weekly)

6. Providing customers and field personnel with necessary telephone technical support, repair parts shipments and documentation required to effect instrument repairs, maintenance, and installations. (daily)

7. Repairing instruments returned to the Corporate Service Center in a timely manner and provide support to less experienced service personnel in performance of the same. (weekly)

8. Travel as required to provide service support to customers and other SSI personnel. (daily)

9. Ensure timely submission of all necessary reports and other required paperwork. (weekly)

SCOPE:

This position’s primary focus is to provide quality, efficient service to our customers and to support the field staff in the performance of the same.

KNOWLEDGE REQUIREMENTS:

• CASUAL
• WORKING (Customer Relations / Report Preparation / Computer Literate)
• THOROUGH (Electronics Knowledge / Product Knowledge / Organizational Skills / Communication Skills)

PROBLEM SOLVING REQUIREMENTS:

Incumbent must be proficient at effectively and efficiently troubleshooting and repairing instrument problems, performing installations, and providing, when necessary, customer and staff training.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

AA in Electrical Engineering or Technology with three years of field or in-house exposure with related instrument repair, or the equivalent experience.

SUPERVISORY RESPONSIBILITIES:

None.

PHYSICAL DEMANDS:

Frequent lifting or with other means for movement of instrumentation/parts. May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected. Incumbent must be able to lift up to 20 pounds routinely throughout the work day. Incumbent must have use of hand to finger senses, in order to use and grasp hand tools to repair instrumentation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards in particular to lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

WORK ENVIRONMENT:

This position is office based and but will require travel to customer locations and/or the regional office at times. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during the course of a business day in order to support the needs of Shimadzu customers.