Field Service Engineer

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity and can-do attitude are essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Your Role:

As a Field Service Engineer you will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.

Responsibilities Include:

• Installs and optimizes hardware and software for our chromatography and atomic spectroscopy products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Train other field engineers and customers in the solutions.

Job Requirement:

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• BS Degree in Sciences (Chemistry, Biochemistry, etc.)
• Strong logical troubleshooting skills
• 4+ years' experience with chromatography equipment, i.e., GC, GCMS, LC, LCMS
• Spectroscopy instrumentation such as ICP-MS, ICP-OES, MP-AES, AA, FT-IR and UV-VIS is a plus
• Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments is desirable.
• Environmental, geological and metallurgical analysis application knowledge highly desirable.
• Strong customer relationship skills are needed.
• Must be available for up to 40% travel that may include over-night stays in remote location.
• Must comply with site access requirements that may include but not limited to medical information, drug testing or background checks.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 6, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $46.13 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

• 75% of the Time

Shift:

• Day

Duration:

• No End Date

Job Function:

• Services & Support