Field Services Technician

ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world.

Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do. With over 20,000 team members across 70 countries, you’ll be part of a global network. Learn more about what makes our workplace great here.

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Field Services Technician

General Accountability:

The primary purpose of this position is to be responsible for providing ALS clients with all necessary sampling activities, sample pick-ups and drop-offs.

Responsibilities:

• Will be driving in assigned territories as directed by supervisor and picking-up samples and delivering them to Middletown Office or Regional Service Center.
• Provide ALS clients with all necessary sampling activities, sample pick-ups and drop-offs.
• Communicate recurring bottles orders and directions to Field Services Coordinator to be placed in the scheduling program.
• Submit recurring bottles order and directions to the Field Services Coordinator to be placed in the scheduling program.
• Provide a complete daily sampling log in the bound Field Logbook.
• Assist part/full time couriers with chain of custody, bottle preparation, and maps/directions for the completion of their assigned duties.
• Store all samples in a cooler with ice and deliver to ALS Sample Receiving.
• Provide an accurate and completed chain of custody record of any sample in your possession.
• Convey any ALS client requests or concerns to the Field Services Supervisor or appropriate Customer Service Representative.
• Maintain routine vehicle maintenance, including fluid checks and/or replacements; exterior and interior cleaning of company vehicle.
• Ensure compliance with field service sampling plan, assigned SOP’s, QA manual and ALS Client Service Manual.
• Professional appearance and conduct to both ALS staff and clients.
• Other duties as assigned.

Qualifications:

Required Knowledge, Skills & Abilities:

• Current Driver’s license with clean driving record
• Ability to operate company vehicle.
• Knows the region and able to read maps.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Look for new ways to accomplish objectives.
• English verbal and written communication skills with the ability to communicate with clients, staff and management.
• Multi-tasked, organized, detail oriented, and possesses problem solving capabilities; will have good time management capabilities.
• Self-motivated and self-directed; able to work independently.

Required Qualifications:

• High School education
• Interest in Science helpful but not required.
• 1+ years working as a Courier, driver, messenger, or related position.

Physical Requirements:

• Able to speak and hear clearly while communicating with co-workers, Department team members, management, and clients.
• Able to lift up to 50 lbs on a consistent basis (may request and use a dolly for situations requiring heavy loads).
• Able to sit, drive, and walk for 100% of an 8 hour day.
• Must be able to drive and get in and out of vehicle.
• Dexterity in hands and fingers to operate vehicle, computer and other equipment.
• Must have average vision and able to see to read reports and operate vehicle, office equipment.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply

Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.