Field Service Engineer - GCMS

Job Description

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are how you will build customer success.

Your Role:

As a Field Service Engineer, you will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company- and multi-vendor systems. Our product lines include hardware, software, networking products, and operating systems.

Responsibilities Include:

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may affect product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
• Train other field engineers and customers in the solutions.

Territory Coverage:

• This is a multistate territory with primary coverage in Connecticut (CT), New York (NY), and Northern New Jersey (NJ).
• The ideal candidate must reside in Connecticut.
• Daily Travel is expected, with overnight and weekend travel as needed.
• The ability to travel up to 35%.
• Must have own means of transportation.

Job Requirement:

Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• A bachelor’s degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience.
• 1+ years of experience in a similar position in field service or experience as an end-user with the GCMS instrumentation.
• Experience with troubleshooting and problem-solving.
• Experience with Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful, and timely.
• You have a valid driver's license.
• Enjoy traveling and visiting customers, including some overnight travel as needed.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least February 26, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $34.00 - $56.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

35% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support