Field Service Engineer

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer at Agilent, you will support customers by installing, maintaining, and repairing Gas Chromatography and Mass Spectrometry systems. Your role will involve troubleshooting, optimizing hardware and software configurations, and ensuring customer satisfaction by delivering integrated solutions. This position requires organization and time management, adaptability, strong problem-solving, and a passion for continuous learning.

Key Responsibilities:

• Install and optimize hardware, software, and network products at customer sites.
• Diagnose and resolve performance issues.
• Perform routine maintenance and repairs.
• Provide guidance on preventive maintenance to minimize disruptions.
• Proactively address potential equipment issues to ensure uninterrupted operations.
• Complete administrative activities accurately and in a timely manner
• Identify lead-generating opportunities 

Territory Coverage

• The ideal candidate will reside in Minneapolis/St. Paul, MN geographic area
• The position requires an active driver's license.
• Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory.
• Territory: Iowa, Nebraska, South Dakota, North Dakota, and Minnesota.
• Travel 35 -40% across the territory and could include weekend work, overtime, and overnight travel, as needed.

Job Requirement:

Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to, post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is required for this position.

Qualifications

• Bachelor’s or master’s degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field.
• 2+ years of experience in a similar role as a Field Service or Instrumentation Technician or as an end user of instrumentation such as Gas Chromatography or Mass Spectroscopy.
• Previous experience in instrumentation such as Atomic Absorption (AA), ICP-MS, and ICP-OES is a plus!
• Demonstrated problem-solving skills.
• Effective verbal and written communication skills.
• Ability to travel up to 35-40% of the time throughout the territory, which could include overnight stays.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 28, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support