Field Service Engineer (ISO/IEC 17025 KOLAS Mass & Related Quantities Calibration)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As an ISO/IEC 17025 KOLAS Mass and Related Quantities Calibration / Field Service Engineer, you will be responsible for delivering service excellence to meet customer expectations through internationally accredited calibration and on-site service activities.

This position combines KOLAS-accredited mass and related quantities calibration with field service support and equipment qualification activities, ensuring compliance with international standards, accurate measurement, and high-quality technical support to customers.

Responsibilities

• Operate and maintain Mass and Related Quantities calibration equipment in compliance with ISO/IEC 17025 and KOLAS requirements
• Perform Mass and Related Quantities calibration procedures and prepare calibration reports
• Conduct regular inspection, verification, and calibration of standards and equipment
• Perform equipment qualification activities including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ)
• Prepare and manage qualification protocols, reports, and related documentation
• Enforce quality management systems (QMS) and prepare related documentation
• Perform calibration and measurement work at an internationally accredited calibration institute
• Deliver on-site services including installation, calibration, preventative maintenance (PM), basic repairs, and technical support
• Service laboratory instruments such as Biological Safety Cabinets, CO₂ Incubators, Cold Storage, and Centrifuges
• Provide technical consultation and resolve customer issues to minimize equipment downtime
• Prepare service reports, validation documents, and protocols according to internal and customer requirements
• Build strong customer relationships and deliver excellent customer experience
• Collaborate with commercial and internal teams to support customer solutions
• Comply with all relevant safety standards and regulatory requirements, including proper handling of hazardous materials where applicable
• Continuously develop technical skills and product knowledge through training and self-study
• Support continuous improvement initiatives through Practical Process Improvement activities

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, Biomedical Engineering, Mechanical Engineering, or a related field
• Minimum 5 years of experience in KOLAS calibration (Mass, Temperature, or related quantities)
• Minimum 5 years of experience as a Field Service Engineer
• Practical understanding and hands-on experience with ISO/IEC 17025 standards
• Experience in equipment qualification activities (IQ/OQ/PQ) is strongly preferred
• Preference for candidates who have completed KOLAS-related training (e.g., KS Q ISO/IEC 17025 operational practice, measurement uncertainty)
• Strong electrical or mechanical background with excellent troubleshooting and problem-solving skills
• Advanced PC literacy including MS Office (especially Excel) and strong technical documentation skills
• Customer-oriented mindset with a professional demeanor
• Excellent communication skills in Korean (required); English communication skills preferred
• Ability to work effectively with customers and colleagues in challenging and stressful situations
• Job-related technical certifications and language qualifications are preferred