Field Application Specialist (Automation)

R-01338981

Remote in North America (US or Canada)

At Thermo Fisher Scientific, you’ll find impactful work, innovative thinking, and a culture dedicated to doing things the right way for the right reasons. We always keep the customer top of mind. Our work matters, such as helping customers find cures for cancer and protecting the environment. As the world leader in serving science, we make the largest investment in R&D in the industry.

This role supports our Lab Automation group with headquarters in Burlington Ontario. Our team builds, manufactures, and installs robotic solutions globally, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website https://www.thermofisher.com/ca/en/home/life-science/lab-equipment/lab-automation.html

As a Field Application Specialist, you play an important role in the implementation of custom automated laboratory projects. This will be achieved through applying Thermo Fisher Scientific’s Momentum™ Automation Workflow software and will include testing & problem solving of automated robotic systems integrated with specialized instrumentation to defined specifications. Understanding the customer’s scientific workflows will enable you to optimize processes for efficiency and consistent high-quality results.

What you will contribute:

• Collaborate with multi-functional project teams that include the end customer, Application Scientists, Project Managers, Integrators, Designers, and Software Developers to plan and develop ETO solutions 

• Optimize the customer’s workflows for throughput while delivering reliable results

• Lead discussions as the domain expert and provide customers with system introduction-level training

• Share feedback with internal teams to help drive and implement continuous improvements

Key Responsibilities

• Translate customer scientific requirements to develop, implement, and validate automated workflows using our scheduling software integrated with a wide array of diagnostic laboratory instruments. 

• Serve as the technical lead in defining data-handling requirements and configuring systems to interact with the customer’s Lab Information Management System (LIMS) as needed.

• Teach and optimize robot/mover motion and workflows for efficiency and reliability 

• Conduct robust testing strategies to ensure customer satisfaction and successfully achieve site acceptance test (SAT) approval

• Ensure systems are integrated according to best practices and defined standard operating procedures

How will you get there?

Education:

• Bachelor’s degree in science (Biology, Chemistry, Computer), Engineering, or related field

Experience:

• 5 years of relevant industry experience 

• 3 years in a role directly collaborating with customers in a professional environment

• Experience in Pharma or Biotech industries working with laboratory instrumentation considered an asset

Knowledge & Skills:

• High proficiency in software problem-solving techniques and ability to troubleshoot electro-mechanical devices

• Strong analytical skills to identify and address appropriate solutions to complex requirements

• Proficiency with programming languages (C++, Python, or other) is desirable 

• Familiarity with IQ/OQ validation or GxP requirements is considered an asset

• Solid understanding of software and computer communications 

• Demonstrated ability to lead, influence and collaborate with customers and various team functions

• Strong organization, planning and time leadership skills

Other Requirements:

• Valid Passport

• Ability to travel 75% of the time internationally without restrictions