Field Service Representative - Dallas TX
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
Field Service Representative - Dallas TX
Every day, Agilent Field Service Representatives help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success. The ideal candidate will be based in the Dallas Metro area.
This is a multistate territory that will include travel to TX and OK.
Job Requirement:
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, proof of citizenship, customer health and safety requirements, PPE certification or training, and Specific vaccination requirements depending on industry.
Responsibilities:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of automated diagnostic systems. Our diverse product lines encompass hardware, software, networking products, and operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Communicate with manager and sales team to ensure customer needs and expectations are clearly understood and met.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required.
- Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Complete administrative and compliance reports promptly and accurately.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
- Responsive to customer requests for service and communicates proactively before, during, and after service.
- Train other field and customers on the solutions.
Qualifications
- Minimum requirements include a high school diploma, military training, an associate degree, or some college with major coursework in electronics. Previous work experience in a related field will be considered.
- A bachelor's in science - e.g., chemistry, analytical chemistry, biochemistry, biotechnology or similar preferred.
- 1-2+ years of experience in a similar position or experience as a field service repairing and installing similar equipment, such as medical laboratory equipment or large instrumentation, is a plus!
- Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus.
- Experience with troubleshooting and problem-solving
- Verbal and written communication is clear, respectful, and timely
- You enjoy traveling and visiting customers.
- You have a valid driver's license
- Travel: (50)% There will be some overnights per month. This position requires daily driving to customer sites and maintaining a clean driving record.
- Could include international travel as needed for training
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 25, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
