Customer Support Engineer

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Customer Support Engineer

Education

• Bachelor of Engineering or Graduation (Information Technology / E&TC / CS / Instrumentation), or relevant experience

Experience

• 2 - 4 + years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market or Analytical instruments hardware troubleshooting like HPLC ,GC.

Job Summary

Hiring a skilled individual for the Customer Support Engineer position in Mumbai. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.

Responsibilities

As a Customer Support Engineer, you will:

• Role includes Chromeleon CDS software deployments on all types of client-server network architectures.
• Diagnose and troubleshoot Software issues, network issues to minimize downtime.
• Report Template creations, Customer Application trainings
• Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).
• Knowledge of Chromatography instruments like HPLC’s, GC’s and its usage in the industry.
• Maintain customer KPI’s and requires customer escalation handling skills
• Collaborate with cross-functional teams to successfully implement maintenance solutions.
• Determine the most efficient methods for completing assigned tasks.
• Requires travelling at short notice and may include overnight stays in a different city \ state.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!