Customer Support Engineer - Chromatography LC and GC
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
Customer Support Engineer - Chromatography LC and GC
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-level of customer service is how you will build customer success.
Key Responsibilities
- You will be responsible for supporting our Chromatography customers (Liquid and Gaseous) in Valais/Wallis area and Romandie with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train other field engineers and customers in the solutions.
Qualifications
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or a professional experience in the same field.
- Track records of customer service experience in a similar position or experience as an end user
- Fluency in French, German and English is a must
- Experience with troubleshooting and problem solving
- Experience with the Agilent solutions is desired but not essential
- Verbal and written communication is clear, respectful and timely
- You enjoy travelling and visiting customers
What we offer:
A home-based position where 50% travel equals an average of 1-2 days away from home per week.
We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent-s innovative demo facility.
Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
