Technical Solution Specialist

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Technical Solution Specialist

Job Description

• Develop a deep understanding of business processes in the pharmaceutical, biopharmaceutical, chemical & energy, and food industries, and provide tailored professional solutions based on industry needs.
• Demonstrate strong proficiency with Agilent software products (including OpenLab, MassHunter, etc.) and related system architectures, with the ability to independently design and deliver solutions.
• Be familiar with Agilent’s major analytical instruments, including but not limited to LC, GC, LCMS,GCMS.
• Possess strong research, solution development, and delivery capabilities; able to design and implement differentiated solutions leveraging Agilent’s product portfolio to enhance customer experience and project competitiveness.
• Communicate effectively in English (both written and spoken) with SU factories and stakeholders, clearly articulating technical solutions and their value.
• Exhibit outstanding teamwork and communication skills when collaborating across departments (SU/PLs/Support/Marketing, etc.), ensuring smooth project execution.

Qualifications

• Bachelor’s degree or above in Chemistry, Analytical Chemistry, Pharmaceutical Engineering, Biotechnology, Automation, or a related discipline.
• Minimum of 5 years of relevant industry experience, with at least 3 years in laboratory informatics, analytical instruments, or software solutions.
• Prior experience in supporting pharmaceutical/biopharmaceutical customers or implementing laboratory digitalization/automation solutions is highly preferred.
• Solid project management and problem-solving skills, with the ability to drive projects independently in complex environments.
• Strong customer-oriented mindset, capable of delivering innovative and practical solutions when facing challenges.
• Proficiency in written and spoken English, with the ability to collaborate effectively with global teams.

Additional Requirements

• Willingness to travel domestically up to 50% of the time to support customer project implementation.
• Familiarity with regulatory and compliance requirements (e.g., GxP, 21 CFR Part 11, data integrity) is a strong plus.
• Experience in AI, digital transformation, or laboratory automation projects is highly desirable.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 35% of the Time

Shift: Day

Duration: No End Date

Job Function: Sales