Service Engineer / Sr. Service Engineer
Metrohm is one of the world’s most trusted manufacturers of high-precision instruments for chemical analysis. Founded in 1943 by Bertold Suhner in Herisau, Switzerland, Metrohm has grown to an international company that supplies its products in more than 80 countries through more than 37 own subsidiaries and numerous exclusive distributors.
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for an experienced Field Service Specialist – Chemical Instrumentation Equipment to join our team in the Southern Greater Houston area. This position will be responsible for a territory that includes Freeport, Bryan/College Station, Katy, Bay City, and surrounding areas.
Service Engineer / Sr. Service Engineer
Job Opening for Service Engineer / Sr. Service Engineer
Location - Delhi
Experience - 2 TO 7 YEARS
Reporting to - Branch Manager – Service
Educational Qualifications
- BE – EEE, ECE & E&I
Primary Responsibilities
- Prepare, plan, schedule and carry out Installation & routine Preventive Maintenance activities to the full satisfaction of the Customer.
- Ensure that the field trip/tour is planned to cover jobs efficiently and effectively. Work with team spirit.
- Make sure that the Department is aware of the Engineer’s whereabouts and inform them about the updates regularly.
- Any commitments made to the Customer should be recorded and informed to the Department Head.
- Diagnose and repair faults of company products at customers' premises to their complete satisfaction.
- Maintain & file records of all activities carried out at Customer premises and get customer confirmation that the work was carried out to their satisfaction.
- Train customers on the necessary product information, which might help them resolve minor problems and determine when a service visit is necessary.
- Make customers aware of any new product developments to increase company sales.
- Provide inputs about Customers’ (and self) suggestions, complaints and requirements to the Service Head or Branch Service Manager.
Salary
- Negotiable
