Field Service Engineer – GC/ GC-MS/ high-end GC-MS for Northern Italy (BG-BS)

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Field Service Engineer – GC/ GC-MS/ high-end GC-MS for Northern Italy (BG-BS)

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.  Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us! Information about Agilent is available at www.agilent.com. 

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our gas chromatography coupled with mass spectrometry (GC/GC-MS and high-end GC-MS). 

Your main responsibilities will be to: 

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
• Contact customers in a timely manner and schedules service efficiently.
• Connect with manager and sales team to understand and meet customer needs and expectations.
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
• Complete administrative paperwork and computer reports promptly and accurately.
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required. 
• Address customer requests for service and communicate proactively before, during and after service.

For this role, you will be working remotely, combined with frequent travel to customer sites mainly in Northern Italy, especially in Lombardy, Piedmont, Aosta Valley, and Liguria (a company car will be provided )

Qualifications

We are looking for an individual with the following background:

• University degree in Chemistry, Biochemistry, Biotechnology or Computer Science.
• Hands-on experience with GC/GC-MS and high-end GC-MS, either in a technical support role or as an end user.
• Full proficiency in Italian and good level of English (especially reading & understanding).
• A valid driving license.

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners. You are highly self-motivated and capable of independently managing the entire lifecycle of distributed systems implementation projects - from the initial Kick-Off Meeting with the customer through to project delivery and post-sales support.

What we offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support