Software/Networked Data Integrity Systems Field Service Engineer
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
Software/Networked Data Integrity Systems Field Service Engineer
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients both on-site and remotely with the installation, implementation, maintenance, and qualification of Software and Data Integrity solutions. These networked systems are designed to meet the requirements of 21 CFR Part 11, enabling instruments and customers to operate in full compliance with regulatory standards.
Your main responsibilities will be to:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
- Contact customers in a timely manner and schedules service efficiently.
- Connect with manager and sales team to understand and meet customer needs and expectations.
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
- Complete administrative paperwork and computer reports promptly and accurately.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
- Address customer requests for service and communicate proactively before, during and after service.
This role is primarily home-based, combined with frequent travel to customer sites across Italy (a company car will be provided). Following an initial onboarding period to become familiar with our processes and a progressive training phase to develop the necessary technical skills, the role is expected to involve an approximate 50/50 split between remote and on-site activities.
Qualifications
We are looking for an individual with the following background:
- University degree in Chemistry, Biochemistry, Biotechnology or Computer Science.
- Strong interest in, and preferably experience with, software, data analysis, integrated systems, and operating system/software development
- Full proficiency in Italian and good level of English (especially reading & understanding).
- A valid driving license.
Nice to have:
- hands-on experience with GC or/and LC, either in a technical support role or as an end user.
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners. You are highly self-motivated and capable of independently managing the entire lifecycle of distributed systems implementation projects - from the initial Kick-Off Meeting with the customer through to project delivery and post-sales support.
What we offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
- A position within an international organization with exciting opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
