Field Service Engineer
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.
Field Service Engineer
Primary role : Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.
Responsibilities of this position include but are not limited to;
- Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level
- To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products
- Leads projects requiring coordination with other functions & customers
- Deliver customer education courses on-site as well at COE labs
- Cost & time effective application method deployment on Agilent instruments
- Promptly troubleshoot method/technology transfers issues from one instrument to another.
- Respond promptly to related customer queries & help in prompt resolution of customer escalations
- Training of internal & external team and provide technical support.
- To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
- Holds product seminars for customers, prospects and employees
- To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted
- Must be willing to travel extensively.
Qualifications
- Master’s/Bachelor’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent
- Relevant 4-5 years of professional experience on analytical instruments in Gas Phase chromatography domain like GC, GCHS, GCHSMS, GCMSMS etc. in Food, Pharma, Chemical & Energy, Petroleum markets etc.
- Experience working on Gas Analyzers & special products like GCQTOF would be preferable
- Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills.
- Microsoft Outlook, Excel, PowerPoint, SQL etc.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 75% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
