Field Service Engineer

Job Description

Support Chromatography and Trace Elemental customers in the Nordics, providing installations, repairs, maintenance, validation, technical support, primarily for ICP OES and ICPMS, HPLC, IC, GC/GCMS, LCMS supporting customers across all of the Nordic countries, but with a primary focus on Norway. Ideally we are looking for someone located within the greater Oslo area.

Working as part of the dedicated Norwegian Service team, you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day.

What will you do?

• Support and enable customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services and qualification services in a professional and timely manner.
• Provide the highest quality level of telephone and remote support.
• Actively promote our contract products.
• Achieve customer happiness through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible.
• Manage the company’s assets provided, such as stock/inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Optimize own work schedule by coordinating with a variety of internal partners for service planning/scheduling (Dispatching, Team Leader etc.)
• Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports, etc.)
• Collaborate with the Sales team regarding lead generation, customer activities and updates.

Who we are looking for:

• Professional background in Electronics/Chemistry/Engineering or related subjects.
• Experience in handling- or servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist or Technician in a laboratory.
• Some knowledge of HPLC, IC, GC/GCMS, LCMS, ICP/ICPMS an advantage, but not essential.
• Proficient in English; additional Nordic languages a plus.
• A valid Driver’s License.
• Comfortable working in a customer-facing role, with an always customer-centric approach.
• Strong interpersonal and administrative skills.
• Self-sufficient; comfortable working independently with minimal mentorship; and a logical approach to setting work priorities.
• Travel extensively weekly across the region (4-5 days/week) with overnight stays for trainings, up to 70% annually.

What’s in it for you:

• Excellent career progression opportunities with a large and growing global employer.
• High quality training and mentoring.
• Competitive salary, plus performance bonus & full benefits package.
• Company car.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)