Bench Repair Engineer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Bench Repair Engineer

• May focus on repair or refurbishment of complex instruments/systems/solutions in an Agilent Field Service Center, applying a high level of technical knowledge/skill of various instruments/systems/solutions and periodically serving as an expert resource to the product support.
• Executes routine and non-routine tests, troubleshooting, repair, and quality verification on Agilent instruments with limited technical support in an ambiguous environment.
• Interprets complex test results requiring an in-depth technical background with limited documentation.
• Provides feedback on defects and/or quality of test to Product Line engineering.
• Communicates technical problems and resolutions at different levels of the organization.
• Professional utilizes technical and nontechnical computer applications (e.g. SAP, ChemStation, OpenLab, Access, Excel).
• Leverages post sales interactions with customers to probe and qualify further revenue opportunities.

Qualifications

• Master degree with Chemical or Electrical Background.
• Strong knowledge and familiar with LC products.
• GC/GCMS/LCMS knowledge preferred.
• Excellent Communication skills both in Chinese & English.
• Able to handle difficult situations by managing objections through effective negotiation and mediation and solving the problems effectively.
• Focus, teamwork and able to work under pressure

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

• Travel Required: Occasional
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support