Field Service Engineer II (GCMS)

As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.

Field Service Engineer II (GCMS) (Houston, TX)

At Thermo Fisher Scientific, your work will make a difference. You will assist customers in finding cures for cancer, protecting the environment, and ensuring food safety. Your career goals will be supported.

Summary:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services on Gas Chromatography/Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, a promoter of Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Responsibilities:

• Perform on-site installation, repair, maintenance, and qualifications.
• Must be client-focused, working in conjunction with other ULS teams and Sales.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Review reports and documentation from customers and inspect malfunctioning products to determine nature and scope of the problem.
• Analyze review and inspection findings to determine the source of the problem and recommend repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
• Other duties may be assigned.

Minimum Qualifications:

• Bachelor’s degree and 5 years' equivalent experience - hands-on experience with GC, GC/MS, particularly working with analytical instrumentation, or related experience​
• Effective communication skills and customer service skills.
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location
• Must be available to travel overnight up to 70% within the territory or other areas
• Requirements
  • Ability to safely lift 50 Lbs with assistance on occasion and carry 25-30 Lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach every day in a service function.
  • Maintain a valid driver’s license and safe driving record

​Location: The territory primarily covers Texas, specifically Houston, and elsewhere in the region with up to 75% travel.

This position has not been approved for relocation.

Work Schedule

• Standard (Mon-Fri)

Environmental Conditions

• Able to lift 40 lbs. without assistance