Engineer II, Field Service
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Engineer II, Field Service
Thermo Fisher Scientific Inc. is seeking an ambitious and proven Engineer II, Field Service to join our outstanding team in Chennai.
Roles and Responsibilities
- Perform technical service, installation, operation, training, demonstration, and repair of specialised analytical equipment including GCMS, GC analyzers, and GC in the Gas Chromatography product line. Equivalent experience will be considered in lieu of specific informative requirements.
- Undertake product installation at client premises and demonstrate features related to 21 CFR compliance under the CDS software.
- Deliver training and technical advice on instrument use, both in person and by phone, ensuring optimum performance of the system.
- Investigate difficulties and solve faults arising from operation or utilization.
- Resolve problems, suggest solutions, or arrange for repairs to be made.
- Act as a vital link between customers and Sales and Marketing.
- Supervise repairs and make suggestions for product improvements.
- Perform planned maintenance calls and regular customer visits.
- Make recommendations for spare parts requirements and assist with equipment monitoring.
- Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
- Extensive traveling within the territory, with potential travel outside the territory if needed.
Keys to Success
Knowledge, Skills, Abilities
- Bachelor of Technology in Instrumentation, Electronics, or Electrical.
- Proficient written and verbal communication skills.
- Excellent communication abilities to effectively engage with individuals both within and outside the organization.
- Ability to prioritize service requests and produce clear and concise documentation.
- Self-motivated and proactive in technical and support approach.
- Collaborate closely with customers to understand their pain areas and act as a consultant between the organization and the customer to achieve regional commercial goals.
- Build rapport with customers and educate them about maintenance contract entitlements and the annual procurement of PM kits to improve system availability.
Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Thermo Fisher Scientific Inc. values diverse experiences, backgrounds, and perspectives.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to providing accessibility services for job seekers with disabilities. If you require accommodations during the application process, please contact us at 1-855-471-2255* to request assistance.
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