Field Service Engineer II
As the world leader in serving science, our work is more than something that fills our days – what we do has great purpose. Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific. All while working in an environment where you will be supported, valued and rewarded for your performance.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers.
Field Service Engineer II
The Field Service Engineer ensures excellent field service support and customer relationships. This includes tasks such as installation, repair, maintenance, and instrument qualification. They are dedicated to representing Thermo Fisher Scientific and driving growth.
A day in the Life
- Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
- Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
- Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
- Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
- Show and demonstrate progression in training and certification for advanced products.
- Other duties may be assigned.
Keys to Success
Education
- Bachelor’s Degree in Chemistry, Sciences or related field preferred, although equivalent experience will also be considered.
Experience
- 4+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
- Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry instrumentation (GC, HPLC, IC, MS) preferred
Knowledge, Skills and Abilities
- Effective interpersonal skills and establishing good customer rapport are essential
- Strong communication skills
- Ability to prioritize service requests and produce clear and concise documentation
- Must be available for travel daily as required, and up to 50% overnight travel
- Ability to lift 40 lbs.
- Ability to stand for long periods of time
- Ability to work overtime
- Must have a valid driver’s license
Work Schedule
- Standard (Mon-Fri)
Environmental Conditions
- Able to lift 40 lbs. without assistance
- Adherence to all Good Manufacturing Practices (GMP) Safety Standards
- Loud Noises (Equipment/Machinery)
- Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
- Various outside weather conditions
- Will work with hazardous/toxic materials
Benefits
Thermo Fisher Scientific provides remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Join our innovative, forward-thinking organization for outstanding career and development prospects. Experience our exciting company culture that values integrity, intensity, involvement, and innovation!
Compensation and Benefits
The hourly pay range estimated for this position based in California is $31.73–$45.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
