Field Service Engineer - Gas Chromatography

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent.

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.  Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us

Field Service Engineer - Gas Chromatography

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our gas chromatography solutions (GC/GC-MS)

Your main responsibilities will be

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required 
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely combined with travel to customer sites in the South-East of the UK (with occasional nights away), and especially the London-Cambridge-Oxford triangle (a company car will be available to you). 

Qualifications

We are looking for an individual with the following background:

• Ideally university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
• Significant hands-on experience with gas chromatography (GC/GC-MS) techniques, either as an end-user OR in a similar technical support role
• Application knowledge/experience would be an advantage
• Full proficiency in English
• A valid driving license

What we offer

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

• Travel Required: Yes
• Schedule: 100% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Services & Support