Field Service Technician

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.

FIELD SERVICE TECHNICIAN - MEXICO

Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Field Service Technician for the Mexico area. Reporting to the Service Admin Coordinator, this role involves extensive travel around the region.

We are an award winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in LATAM with offices in Brazil and Mexico. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.

Key tasks

• Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction

• Responding effectively and professionally to all customer requests for service and support (telephone and email)

• Providing customers with a clear and accurate service report for all work carried out

• Submitting all service reports at the end of each week or as requested by the office

• Maintaining and replenishing personal boot stock of parts and carry out inventory checks as requested

• Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support

• Informing service manager of all serious customer complaints and escalations

With exceptional customer service and communication skills, you will also possess

• Experience of working with pressure systems and transportable gases

• Experience of electronics, hydraulics and mechanical systems

• Self-motivation and the ability to work with minimal supervision

• Good practical skills and a methodical, positive approach to resolving problems

• Ability to work under pressure against tight deadlines

• A flexible approach to travel with a valid license and vehicle

• Fluency in English and local language

The company is offering a competitive package and opportunities to develop within an expanding international company.