Field service engineer
Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment.
FIELD SERVICE ENGINEER
We have an excellent opportunity for a Field Service Engineer to join our Service Delivery Team. The role will predominately be based in The Netherlands with some further European travel when required.
Reporting to the Operations and Western EU Manager, the job holder will be responsible for carrying out service visits in The Netherlands and occasionally other European countries, covering Peak Scientific, Industrial and third-party products to maintain the local installed base in operational condition.
Job Description
Responsibilities include, but are not limited to
- Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
- Responding effectively and professionally to all customer requests ensuring that HQ Technical Support are informed to record onto Service Management System
- Providing a clear and accurate service report for all work carried out
- Maintaining personal stock of parts and carrying out inventory checks as requested
- Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range
- Establishing an effective relationship with Technical Support to ensure a high level of communication and co-operation for all aspects of customer and product support
- Taking the lead in more complex installations involving third party products
- You will bring good practical skills to this role with a methodical approach to resolving problems. Ideally, you’ll have a complete and detailed understanding of pressure systems and transportable gases.
You will also possess:
Self-motivation and the ability to work with minimal supervision
Ability to learn new skills
Ability to work under pressure against tight deadlines
Strong communication and interpersonal skills
Good organisational skills
