Field Service Engineer (FT-IR, FT-NIR)

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
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FIELD SERVICE ENGINEER

New opportunity based in the MidWest for a Field Service Engineer to install and provide support for high technology equipment in research labs of pharmaceutical companies, universities, and government research labs. Will work with highly complex equipment (example: Bruker FTIR – Fourier Transform Infrared Spectrometers) which requires an advanced understanding of electronics and optical alignment.

Responsibilities

The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Bruker Optics products as required.

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Repair and maintenance of the product at customer’s site.
• Familiarize and train customers for operation of the equipment.
• Secure customer acceptance of installation and repair sign-off.
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
• Periodic servicing of the product at customer’s location depending upon the service contract.
• Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
• Solve any queries the customer might have about the product.
• Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
• Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.

Qualifications

• A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience.

• Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.

• Strong technical skills involving analytical instrumentation.

• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.

• Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.

• English skills are required, min. upper intermediate level (B2).

• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.

• Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous.

• Valid driving license is mandatory.

• Willingness to travel (at least 70% of the monthly working time).

We offer you:

• A growing and healthy group of companies where mutual respect and trust are the basis for the cooperation and communication.

• A challenging yet very rewarding function in a high-tech environment.

• A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy.