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Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. <a href="https://www.bruker.com/en.html">Please visit</a> 
<h3>FIELD SERVICE ENGINEER</h3>
New opportunity based in the MidWest for a Field Service Engineer to install and provide support for high technology equipment in research labs of pharmaceutical companies, universities, and government research labs. Will work with highly complex equipment (example: Bruker FTIR – Fourier Transform Infrared Spectrometers) which requires an advanced understanding of electronics and optical alignment. 
<h4>Responsibilities</h4>
The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, trouble shooting and customer support for Bruker Optics products as required.
<ul>
<li>Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.</li>
<li>Repair and maintenance of the product at customer’s site.</li>
<li>Familiarize and train customers for operation of the equipment.</li>
<li>Secure customer acceptance of installation and repair sign-off.</li>
<li>Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.</li>
<li>Periodic servicing of the product at customer’s location depending upon the service contract.</li>
<li>Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.</li>
<li>Solve any queries the customer might have about the product.</li>
<li>Maintain records of all the field trips made, products sold, and services offered in a proper documented form.</li>
<li>Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>A tertiary level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience.
</li>
<li>Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
</li>
<li>Strong technical skills involving analytical instrumentation.
</li>
<li>Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
</li>
<li>Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
</li>
<li>English skills are required, min. upper intermediate level (B2).
</li>
<li>Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
</li>
<li>Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous.
</li>
<li>Valid driving license is mandatory.
</li>
<li>Willingness to travel (at least 70% of the monthly working time).
</li>
</ul>
<h4>We offer you:</h4>
<ul>
<li>A growing and healthy group of companies where mutual respect and trust are the basis for the cooperation and communication.
</li>
<li>A challenging yet very rewarding function in a high-tech environment.
</li>
<li>A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy.
</li>
</ul>

Field Service Engineer (FT-IR, FT-NIR)

Since 1936, millions of samples worldwide have been analyzed using LECO instruments for elemental analysis, thermal analysis, metallography, and mass spectrometry. Our comprehensive solutions for improving productivity include working with you to find the right equipment for the type of analysis you are doing — and providing you with the training, application support, and service you need to keep your lab running at its best.
For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe.
Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.
<h3>MAINTENANCE TECHNICIAN</h3>
<h4>Job Description</h4>
<h4>Position Summary:</h4>
<ul>
<li>Troubleshooting and repairing various types of equipment (both mechanical and electronically controlled). 
</li>
<li>Aide in continuous improvement of production and developing concept ideas and designs. 
</li>
<li>This position offers a $5,000 signing bonus.
</li>
</ul>
<h4>Schedule:</h4>
<ul>
<li>Full Time: 6:00am – 2:30pm, Monday – Friday, Overtime as required</li>
</ul>
<h4>Position Responsibilities:</h4>
<ul>
<li>Troubleshoot and repair electrical and mechanical control systems and equipment
</li>
<li>Develop continuous process improvement strategies, ideas, and concepts
</li>
<li>Specify and design new equipment along with retrofitting existing equipment
</li>
<li>Aide in the standardization of controls and equipment
</li>
<li>Evaluate, develop, and complete periodic maintenance task per the manufacturers and LECO’s requirements
</li>
</ul>
<h4>Position Requirements:</h4>
<ul>
<li>Lifting up to 50 lbs
</li>
<li>Climbing and Walking
</li>
<li>A Valid Drivers License
</li>
<li>Computer Literate (Primarily Microsoft Office)
</li>
<li>Programmable Logic Controller Experience
</li>
<li>Natural Gas Control Systems preferred
</li>
<li>Welding Experience preferred
</li>
<li>Skilled use of hand tools
</li>
<li>Knowledge of safety related practices and procedures
</li>
</ul>
<h4>Education/Certifications:</h4>
<ul>
<li>Maintenance related work experience</li>
</ul>

Maintenance Technician

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
There is a competitive remuneration package and the opportunity to develop within a rapidly expanding technology manufacturing business, in a very energised and challenging environment.
<h3>FIELD SERVICE ENGINEER</h3>
We have an excellent opportunity for a Field Service Engineer to join our Service Delivery Team. The role will predominately be based in The Netherlands with some further European travel when required.
Reporting to the Operations and Western EU Manager, the job holder will be responsible for carrying out service visits in The Netherlands and occasionally other European countries, covering Peak Scientific, Industrial and third-party products to maintain the local installed base in operational condition.
<h4>Job Description</h4>
<h4>Responsibilities include, but are not limited to</h4>
<ul>
<li>Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction</li>
<li>Responding effectively and professionally to all customer requests ensuring that HQ Technical Support are informed to record onto Service Management System</li>
<li>Providing a clear and accurate service report for all work carried out</li>
<li>Maintaining personal stock of parts and carrying out inventory checks as requested</li>
<li>Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range</li>
<li>Establishing an effective relationship with Technical Support to ensure a high level of communication and co-operation for all aspects of customer and product support</li>
<li>Taking the lead in more complex installations involving third party products</li>
<li>You will bring good practical skills to this role with a methodical approach to resolving problems. Ideally, you’ll have a complete and detailed understanding of pressure systems and transportable gases.</li>
</ul>
<h4>You will also possess:</h4>
<ul>
<li>Self-motivation and the ability to work with minimal supervision
</li>
<li>Ability to learn new skills
</li>
<li>Ability to work under pressure against tight deadlines
</li>
<li>Strong communication and interpersonal skills
</li>
<li>Good organisational skills
</li>
</ul>

Field service engineer

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
<h3>TECHNICAL SUPPORT SPECIALIST</h3>
<h4>Job Description</h4>
An exciting opportunity has arisen for a talented Technical Support to join Peak Scientific, based in Massachusetts.
Peak Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for further significant growth over the next few years. You would be joining a North American team of around 60 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada.
<h4>THE ROLE</h4>
<ul>
<li>Reporting to the Technical Manager – North America, you will take full ownership of Technical and Service enquiries for our Customers, OEMs, Field, and Office teams.</li>
</ul>
<h4>Your main job functions will include:</h4>
<ul>
<li>Providing a high level of technical support in conjunction with the service management system.
</li>
<li>Prioritizing and scheduling of customer requested service/maintenance requests.
</li>
<li>Responding to and recording all incoming technical calls and emails.
</li>
<li>Maintaining up to date customer records.
</li>
<li>Informing line manager of all serious complaints and escalation.
</li>
</ul>
<h4>THE CANDIDATE</h4>
<ul>
<li>Experience in Fault Diagnosis.
</li>
<li>Strong knowledge of electrical and mechanical systems.
</li>
<li>Ability to read/follow electrical, mechanical, and pneumatic diagrams.
</li>
<li>Good practical skills and a methodical approach to problem solving.
</li>
<li>Strong telephone manner and Microsoft Office Skills.
</li>
<li>Knowledge of CRM systems.
</li>
<li>Self-motivated and the ability to work with minimal supervision.
</li>
<li>Ability to be flexible with working hours to allow coverage of both seaboards.
</li>
<li>Good communication and interpersonal skills.
</li>
</ul>
<h4>SKILLS AND QUALIFICATIONS</h4>
<ul>
<li>Associate degree or technical school background and 5 years’ experience in a technical field.
</li>
<li>Self-motivation and the ability to work with minimal supervision.
</li>
<li>Quick to learn new skills.
</li>
<li>Complete and detailed understanding of pressure systems and transportable gases.
</li>
<li>Good practical skills and a methodical approach to resolving problems.
</li>
<li>Ability to work under pressure against tight deadlines.
</li>
<li>Good communication and interpersonal skills.
</li>
<li>Able to interface comfortably and effectively both internally and externally at all levels.
</li>
<li>Compliance at all times with customer Health and Safety requirements.
</li>
</ul>
The company is offering a competitive package and opportunities to develop within an expanding international company. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility.

Technical support specialist

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
Peak Inc. is the rapidly expanding North American arm of Peak Scientific, with its main US office located in Billerica, Massachusetts, and plans for further significant growth over the next few years. You would be joining a North American team of around 80 staff, including dedicated sales and field service engineer teams covering the whole of mainland US and key territories in Canada.
<h3>FIELD SERVICE ENGINEER - BOSTON - MASSACHUSETTS</h3>
<h4>Job Description</h4>
An exciting opportunity has arisen for a talented Field Service Engineer to join our Service division, ideally based in the Boston area, Massachusetts.
<h4>THE ROLE</h4>
<ul>
<li>Reporting to the North America Service and Operations Manager, you will be an experienced Service Engineer, with fantastic technical and customer service skills, and the desire to exceed customer expectations at every opportunity.
</li>
<li>Ideally, you will be based in the Boston area and comfortable with extensive weekday travel.
</li>
</ul>
<h4>Your main job functions will include</h4>
<ul>
<li>Providing a high level of service and technical advice for Peak customers, OEM’s, distributors, and internal staff.
</li>
<li>Carrying out routine maintenance, emergency repairs and installations, as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
</li>
<li>Responding effectively and professionally to all customer requests for service and support (telephone and email).
</li>
<li>Providing customers with a clear and accurate service report for all work carried out.
</li>
<li>Maintaining and replenishing personal stock of parts and carry out inventory checks as requested.
</li>
<li>Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and cooperation for all aspects of customer and product support.
</li>
<li>Informing service manager of all serious customers complaints and escalations.
</li>
<li>Taking the initiative to continually enhance and develop knowledge and understanding of the complete product range.
</li>
</ul>
<h4>THE CANDIDATE</h4>
<ul>
<li>A detailed understanding of Pressure and Pneumatics
</li>
<li>Self-motivated and the ability to work with minimal supervision
</li>
<li>Knowledge of electronics and mechanical systems
</li>
<li>Good practical skills and a methodical approach to resolving problems
</li>
<li>Ability to work under pressure against tight deadlines
</li>
<li>Good communication and interpersonal skills
</li>
<li>Compliance at all times with customer Health and Safety requirement
</li>
<li>A university degree in a related subject would be preferable but not essential
</li>
</ul>
The company is offering a competitive package and opportunities to develop within an expanding international company. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility.

Field Service Engineer

Peak Scientific is a global leader in developing innovative gas generation solutions for analytical laboratories in a wide variety of industries including life sciences, biomedical, pharma, petrochemical and environmental. With over 20 years of sustained growth, Peak has firmly established itself as a dominant player in laboratory gas generation - a market which is estimated to be worth over £250m globally, and still growing. This success is a result of a continual focus on manufacturing cutting-edge products and directly supporting customers across the world with industry-leading service and maintenance. With over 20 overseas offices across every continent and over 600 staff globally, Peak is one of Scotland’s manufacturing success stories of the past decade.
<h3>FIELD SERVICE TECHNICIAN - MEXICO</h3>
Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Field Service Technician for the Mexico area. Reporting to the Service Admin Coordinator, this role involves extensive travel around the region. 
We are an award winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries. We have an expanding operation in LATAM with offices in Brazil and Mexico. Individuals who fit our culture and values will have a high degree of professionalism but appreciate our non- corporate feel in a fun atmosphere.
<h4>Key tasks</h4>
<ul>
<li>Carrying out routine maintenance, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction
</li>
<li>Responding effectively and professionally to all customer requests for service and support (telephone and email)
</li>
<li>Providing customers with a clear and accurate service report for all work carried out
</li>
<li>Submitting all service reports at the end of each week or as requested by the office
</li>
<li>Maintaining and replenishing personal boot stock of parts and carry out inventory checks as requested
</li>
<li>Ensuring an effective liaison with other Peak departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support
</li>
<li>Informing service manager of all serious customer complaints and escalations
</li>
</ul>
<h4>With exceptional customer service and communication skills, you will also possess</h4>
<ul>
<li>Experience of working with pressure systems and transportable gases
</li>
<li>Experience of electronics, hydraulics and mechanical systems
</li>
<li>Self-motivation and the ability to work with minimal supervision
</li>
<li>Good practical skills and a methodical, positive approach to resolving problems
</li>
<li>Ability to work under pressure against tight deadlines
</li>
<li>A flexible approach to travel with a valid license and vehicle
</li>
<li>Fluency in English and local language
</li>
</ul>
The company is offering a competitive package and opportunities to develop within an expanding international company.

Field Service Technician

When choosing PerkinElmer, you select an experienced and trusted partner in laboratory analysis and management, and the support of our global service network and distribution centers, providing the right solution, at the right time, to meet your critical needs. We leverage our scientific knowledge and years of experience to provide you with a broad portfolio of analytical solutions, services and expertise that contribute to the success of your laboratory and the satisfaction of your professionals.
At PerkinElmer, you&#39;ll find the laboratory technology of the future that goes hand-in-hand with the growing demands for automation and sustainability. We partner with you to help you benefit from new insights and solutions, reduced risks, and increased profitability!
<h3>SENIOR FIELD SERVICE ENGINEER (LOUISIANA)</h3>
<h4>Job Description</h4>
<h4>Responsibilities:</h4>
<h5>1) Installation, Maintenance &amp; Repair</h5>
<ul>
<li>Install, maintain, verify performance and repair laboratory equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area. 
</li>
<li>Drive toward zero service recalls for any reason. Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services which apply to our products in the field. 
</li>
<li>Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards. 
</li>
<li>Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
</li>
</ul>
Specifically: 
<ul>
<li>1-5 years of experience in laboratory environment or associated field. 
</li>
<li>Knowledge of service management systems such as Maximo, SAP, Service Max, etc. 
</li>
<li>Knowledge of GMP requirements and analytical instrumentation. 
</li>
<li>Prior metrology or Analytical instrument experience to include: HPLC, GC, MS, Centrifuge, Liquid Handling, Balances, PCRs, Spectrophtometers, calibration equipment, etc. 
</li>
<li>Experience with method development and analytical chemistry or life sciences research preferred.
</li>
</ul>
2) Business Development
<ul>
<li>Drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing contracts. 
</li>
<li>Encourage customers to purchase training, support, software, laboratory services products and field installed computer hardware upgrades. 
</li>
<li>Assist and support local sales representative secure new instrument orders. 
</li>
<li>Contribute to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables. 
</li>
<li>Provide appropriate referral to other employees for answers to specific questions or to obtain product information.
</li>
</ul>
3) Information/Asset Management
<ul>
<li>Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job. 
</li>
<li>Perform timely uploads and downloads of required data to ensure the integrity of the service system. 
</li>
<li>Accountable for assigned company assets to include: tools, test equipment, telecommunication equipment, personal service parts inventory, etc. 
</li>
<li>Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
</li>
</ul>
4) Continuous Skill Development
<ul>
<li>Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer. 
</li>
<li>Seek higher level certification through participation in company sponsored training &amp; development initiatives.
</li>
</ul>
<h4>Qualifications, Skills &amp; Experience:</h4>
<ul>
<li>Bachelor’s degree in Sciences (Chemistry, Biology, etc.) or equivalent military education/training or Science/Electronics based Associates Degree with 2 years’ experience servicing pharma related equipment, or 6 or more years’ experience servicing or operating pharma instruments, equivalent work experience and a minimum of 3 years related hands-on Pharma experience. 
</li>
<li>Demonstrated ability to troubleshoot, repair, and provide qualification services.
</li>
<li>Additional service skills on other products (LC) is a strong plus.
</li>
<li>Strong interpersonal skills; strong team player with a customer satisfaction focus.
</li>
<li>Valid driver’s license. While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record.
</li>
<li>Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
</li>
<li>OEM training and certification in the instrumentation listed or equivalent.
</li>
<li>Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
</li>
<li>Additionally the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role. 
</li>
<li>Certification of company training on equipment in minimum of one major discipline (dependent upon client needs this may require – two major disciplines).
</li>
</ul>
<h5>Work Conditions:</h5>
<ul>
<li>Lab Environment (may need to follow Personal Protective Equipment and Safety Polices); Office Environment.</li>
</ul>
<h5>Physical Requirements:</h5>
<ul>
<li>The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
</li>
<li>The employee will regularly require walking, standing, sitting and talking or hearing; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. 
</li>
<li>The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. 
</li>
<li>Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
</li>
</ul>
<h4>Basic Qualifications:</h4>
<ul>
<li>Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, related military experience or commensurate work experience.
</li>
<li>Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
</li>
<li>Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base. 
</li>
<li>Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation.
</li>
<li>Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
</li>
<li>Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role.
</li>
<li>The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: 
<ul>
<li>The employee will regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. 
</li>
<li>The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. 
</li>
<li>Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
</li>
</ul>
</li>
</ul>
<h4>Preferred Qualifications:</h4>
<h4>Master’s degree</h4>
<ul>
<li>Eligibility requires a minimum 5+ years of laboratory and/or field service experience
</li>
<li>Advanced knowledge of analytical equipment, laboratory environment, and/or instrument control software
</li>
<li>Vendor issued certification on relevant laboratory equipment
</li>
<li>Experience using Microsoft 365 and other business software platforms
</li>
<li>Has demonstrated experience in handling advanced and complicated technical and interpersonal escalations
</li>
<li>Demonstrated ability to drive miscellaneous business projects through completion
</li>
</ul>

Senior Field Service Engineer

Waters Corporation (NYSE: WAT), the world&#39;s leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Waters, the world&#39;s leading specialty measurement company that cares about inclusion and diversity is seeking for a Informatics Field Service Engineer to support the very successful growth of our businesses across Waters India Central Region - Hyderabad. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Informatics Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 
<h3>SENIOR FIELD SERVICE ENGINEER - INFORMATICS</h3>
<h4>Responsibilities</h4>
<ul>
<li>Installation, performance maintenance, troubleshoot and support Waters&#39; product suite (Informatics).
</li>
<li>Establish and maintain effective relationships with external and internal customers ensuring their success.
</li>
<li>Manage customer expectations, by communicating work performed and providing follow up plan if needed.
</li>
<li>Ensure customer compliance regulations are followed.
</li>
<li>Deliver system level training at customer sites.
</li>
<li>Manage service inventory according to Waters policies.
</li>
<li>Issue field service reports daily to document work performed.
</li>
<li>Maintain sound knowledge regarding the technology and customers&#39; application demands.
</li>
<li>Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
</li>
<li>Ensure that quality system procedures and Health &amp; Safety standards are adhered to at all times.
</li>
</ul>
<h4>Qualifications</h4>
<h5>Education:</h5>
<ul>
<li>Bachelors/Masters Degree in IT, Chemistry, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.</li>
</ul>
<h5>Experience:</h5>
<ul>
<li>5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (Informatics).
</li>
<li>Ability to perform effective system level troubleshooting.
</li>
<li>Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN).
</li>
</ul>
<h5>Skills:</h5>
<ul>
<li>Must possess a strong customer focus.
</li>
<li>Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs.
</li>
<li>Personal sense of integrity.
</li>
<li>Effective time management skills.
</li>
<li>System level approach to problem solving.
</li>
<li>Analytical mindset with a strong drive to resolve open issues.
</li>
<li>Excellent verbal and written communication skills.
</li>
</ul>
<h5>Travel:</h5>
<ul>
<li>This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.</li>
</ul>

Senior Field Service Engineer - Informatics

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
<h3>FIELD SALES ENGINEER I</h3>
<h4>WHAT CAN SHIMADZU OFFER YOU?</h4>
<ul>
<li>Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
</li>
<li>Competitive Compensation: Day 1 Benefits and competitive salary.
</li>
<li>Retirement Benefits: Matching 401K and a Profit-Sharing Program.
</li>
<li>Health Benefits: Flexible Spending/Health Savings Accounts.
</li>
<li>Performance Bonuses: Variable Pay Plan for commission and incentive roles.
</li>
<li>Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
</li>
<li>Education: Tuition Assistance Program for both graduate and undergraduate levels.
</li>
<li>Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
</li>
<li>Well-being: Comprehensive Corporate Wellness Program.
</li>
<li>Work Flexibility: Business casual Dress Attire &amp; casual (jeans) Friday! 
</li>
<li>Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
</li>
<li>Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).
</li>
</ul>
<h4>ADDITIONAL COMPENSATION:</h4>
<ul>
<li>For Service, Technical Support, Marketing &amp; Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
</li>
<li>For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).
</li>
</ul>
<h4>POSITION SUMMARY:</h4>
The individual in this position is responsible for a wide variety of sales related functions including sales of all assigned product lines, demonstrations, installations, training, reports as required, the maintenance and safekeeping of demonstration instrumentation, computers, software, company vehicles and other company property, as well as, other related duties which may be assigned from time to time.
This position will be required to reach or exceed assigned sales goals within an assigned geographic territory.
This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.
<h4>JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:</h4>
<ol>
<li>Establish and maintain a good relationship with all accounts; (Daily)
</li>
<li>Perform demonstrations, installations and training. (Weekly)
</li>
<li>Timely submission of all required paperwork such as Call Reports, Expense Accounts, Forecasts, Lost Order Reports, Bid Opening Results, Competitive Marketing Information; (Weekly)
</li>
<li>Submission of Territorial Marketing Plan; (Quarterly)
</li>
<li>Performing adequate sales calls, demonstrations and other calls as necessary; (Daily)
</li>
<li>Achieving and maintaining a high level of technical proficiency in all areas related to the assigned product lines; (Daily)
</li>
<li>Maintenance of account records; (Daily)
</li>
<li>Conducting proper lead follow-up programs; (Daily)
</li>
<li>Maintenance and safekeeping of all assigned company property; (Daily)
</li>
<li>Must travel overnight as the position requires; (Weekly)
</li>
<li>Must travel by air and drive as required. (Daily)
</li>
</ol>
<h5>SCOPE:</h5>
This position’s primary focus is to achieve sales goals while maintaining excellent customer relations and reporting back to the Regional and Home Offices those factors, both good and bad, that affect the assigned territory.
<h5>KNOWLEDGE REQUIREMENTS:</h5>
<ul>
<li>CASUAL (Human Relations Skills / Corporate Structure/Environment)</li>
<li>WORKING (Report Preparation / Chemistry / Customer Relations Skills / Telemarketing Knowledge / Experience with a Quota)</li>
<li>THOROUGH (Salesmanship / Time &amp; Territory Profitability / Computer Literate)</li>
</ul>
<h5>PROBLEM SOLVING REQUIREMENTS:</h5>
The incumbent must be able to make effective and efficient decisions to solve problems based on customer needs and requirements. Incumbent is required to have obtained at least two product proficiency badges, through the internal corporate developmental program.
<h5>EDUCATION AND/OR EXPERIENCE REQUIREMENTS:</h5>
<ul>
<li>Degree in one of the Life Sciences;
</li>
<li>Three years successful sales experience with one or more of our equivalent product lines;
</li>
<li>Possess a valid driver’s license.
</li>
</ul>
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment. 
<h5>SUPERVISORY RESPONSIBILITIES:</h5>
None
<h5>PHYSICAL DEMANDS:</h5>
The position requires frequent lifting (or by other means for movement) of instrumentation/parts. Physical demands may include frequent bending; stooping, squatting, standing, walking, sitting for long periods of time and pulling/pushing of parts can also be expected. Incumbent must be able to lift up to 20 pounds routinely throughout the day. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
<h5>SAFETY/PERSONAL PROTECTIVE EQUIPMENT:</h5>
Position is required to maintain proper housekeeping and safety standards in particular to laboratory safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.
<h5>WORK ENVIRONMENT:</h5>
This position is home based and will require daily travel to customer locations and/or the regional office. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during the course of a business day in order to support the needs of Shimadzu customers. Extra hours may periodically be required, in order to fulfill the functions required by this position. The position requires proper handling of public inquires in a prompt and friendly manner.

Field Sales Engineer I

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
<h3>FIELD SALES ENGINEER</h3>
<h4>WHAT CAN SHIMADZU OFFER YOU?</h4>
<ul>
<li>Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
</li>
<li>Competitive Compensation: Day 1 Benefits and competitive salary.
</li>
<li>Retirement Benefits: Matching 401K and a Profit-Sharing Program.
</li>
<li>Health Benefits: Flexible Spending/Health Savings Accounts.
</li>
<li>Performance Bonuses: Variable Pay Plan for commission and incentive roles.
</li>
<li>Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
</li>
<li>Education: Tuition Assistance Program for both graduate and undergraduate levels.
</li>
<li>Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
</li>
<li>Well-being: Comprehensive Corporate Wellness Program.
</li>
<li>Work Flexibility: Business casual Dress Attire &amp; casual (jeans) Friday! 
</li>
<li>Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
</li>
<li>Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).
</li>
</ul>
<h4>ADDITIONAL COMPENSATION:</h4>
<ul>
<li>For Service, Technical Support, Marketing &amp; Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
</li>
<li>For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).
</li>
</ul>
<h4>POSITION SUMMARY:</h4>
The individual in this position is responsible for a wide variety of service-related support functions including, but not limited to, the repair, maintenance, and performance of IQ/OQ/PT of assigned products. The products are to include SSI owned demo equipment, instruments returned from customers and customer owned products.
This position is responsible for repair, maintenance and installation of assigned products.
This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.
<h4>JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:</h4>
<ol>
<li>Providing repair and maintenance support on assigned products. (Daily)</li>
<li>Accurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations. (Daily)</li>
<li>Timely submission of all required paperwork and documentation as required. (Daily)</li>
<li>May complete in-house bench repair work from time to time, while majority of work time will handle field service calls under limited supervision. (Daily)</li>
<li>Day and overnight travel in the local region to include possible assignments in a neighboring region. (Weekly)</li>
<li>Provide customers and field personnel with telephone technical support, repair parts shipments and documentation required to effect instrument repairs, maintenance, and installations. (Daily)</li>
</ol>
<h5>SCOPE:</h5>
This position’s primary focus is to learn how to provide quality, efficient service to our customers and to support the regional staff in the performance of the same. Engineers will be assigned as specific territory/customers as they continue to develop their service skills.
<h5>KNOWLEDGE REQUIREMENTS:</h5>
<ul>
<li>CASUAL (Training/Mentoring Skills)</li>
<li>WORKING (Japanese Culture / Chemistry)</li>
<li>THOROUGH (Electronics Knowledge / Organizational Skills / Communication Skills / Mechanical Knowledge / Computer Literate / Troubleshooting Skills / Inventory Knowledge / Analytical Instrumentation / Customer Relations Skills / Report Preparation)</li>
</ul>
<h5>PROBLEM SOLVING REQUIREMENTS:</h5>
Incumbent should be proficient at effectively and efficiently troubleshooting and repairing instrument problems, performing installations, and providing, when necessary, customer and staff training.
<h5>EDUCATION AND/OR EXPERIENCE REQUIREMENTS:</h5>
Incumbent should have at least Associate degree in Electrical Engineering or Technology; while a bachelor’s degree is preferred. At least four (4) years of field or in-house exposure to analytical instrumentation repair work, is required. Incumbent should have proficiency in at least five product line areas.
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment
<h5>SUPERVISORY RESPONSIBILITIES:</h5>
None
<h5>PHYSICAL DEMANDS:</h5>
May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected. Incumbent must be able to lift up to 40 pounds routinely throughout the workday. Will also be required from time to time to assist in lifting heavier equipment. Incumbent must have use of hand to finger senses, in order to use and grasp hand tools to repair instrumentation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
<h5>SAFETY/PERSONAL PROTECTIVE EQUIPMENT:</h5>
Position is required to maintain proper housekeeping and safety standards in particular to lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.
<h5>WORK ENVIRONMENT:</h5>
This position is a field-based role that may work in the service repair lab from time to time, while the majority of work days are spent traveling (day and overnight) to customer locations within the region. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during-the-course of a business day in-order to support the needs of Shimadzu customers. Extra hours may periodically be required, in-order to fulfill the functions required by this position. The position will include contact with SSI employees and outside customers that requires prompt and friendly handling of all related inquires.

Field Sales Engineer 

Lab technician

Scientific and Research Fellow

Sales Representative

Academic staff

Laboratory services

Service engineer

Manager

Software

Product Specialist

Application Specialist

Gas chromatography

Gas chromatography-mass spectrometry

Molecular spectroscopy UV-Vis, RAMAN, FTIR

Marketing

Analytical chemist

Technologist/Engineer

Laboratory instruments

Spectroscopy

Chemist

Quality Control (QC)

Liquid chromatography

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